Microsoft Surface Duo review: double troubles

10 sep. 2020
391 832 Vizionare

The Surface Duo - Microsoft is back into the phone game with its own Android device. It's a two-screened folding phone that runs all of Microsoft's best apps. But making the device so thin and spending so much time on development means that there are some compromises. In this review, Dieter Bohn looks at the camera, the software, and the hardware.
Learn more:
If you buy something from a Verge link, Vox Media may earn a commission. See our ethics policy:
Order the Surface Duo at Microsoft:
0:00 Intro
0:43 What’s the big idea?
2:05 Duo duel
3:41 Not so good things
5:06 Hardware
6:44 Software
8:16 Bugs
9:58 Remember when
11:18 Outro
Subscribe to Verge Science:
Community guidelines:
Wallpapers from The Verge:

  • Do you think Microsoft can compete with other Android folding phones?

    The VergeThe VergeAcum 4 luni
    • I miss my 3 windows phones that i used for more than 5 years before going back to android after EOL of windows 10 mobile. Windows phones are mostly meant for productivity but at times the specs implementation does not complement that. The surface duo seems interesting but too costly. I do hope Xiaomi makes its own version and i'll buy one.

      Red Onion LatticeRed Onion LatticeAcum lună
    • No :)

      Chris KellyChris KellyAcum 4 luni
    • I think they got 96% of chances to dev a cancer in that ovarios. My time lost and listen quests like this. Hell.

      Pedro MiguelPedro MiguelAcum 4 luni
    • Not with this device, for $1400 it needs to be really polished.

      PureBlueOctopusPureBlueOctopusAcum 4 luni
    • Maybe later... not with this device. but it's a nice try.

      ProdigyXAKEPProdigyXAKEPAcum 4 luni
  • If you don't pay full price, like me it's totally worth having it. I love this thing.

    TanookiSuitTTanookiSuitTAcum 15 Zile
  • $699 should of been the price. Bdlkbgs

    Getting EvenGetting EvenAcum 19 Zile
  • I just discovered this channel and i love it

    Alexis WardAlexis WardAcum lună
  • Excellent review and good overall taste!

    Mohammad AmarnehMohammad AmarnehAcum lună
  • It's december, the Microsoft Surface Duo is a great device at this point. It's software updates have squashed 90% of the bugs so it's a dope device now but unfortunately it may be too late

    Muyanzi ReidMuyanzi ReidAcum lună
  • I hope Xiaomi make its own version of the Duo. It will be significantly much cheaper. And, i will buy one

    Red Onion LatticeRed Onion LatticeAcum lună
  • this thing looks so nice... until you open it.

    Josh BoschJosh BoschAcum 2 luni
    • At this point when you open it it will be awesome because of the software updates

      Muyanzi ReidMuyanzi ReidAcum lună
  • I love this phone, in concept. Microsoft needs to shrink the width down, up the ram, reduce the price, and they need to optimize the phone to handle Android better.

    TrinimaTrinimaAcum 2 luni
  • I don't think it's too wide to hold in one hand unless you have bitchmitts

    Christopher FrasherChristopher FrasherAcum 2 luni
  • Looking forward to the next version. I've grown to like Microsoft Word, Edge, and Outlook (on the Mac)

    Daniel OrtegoDaniel OrtegoAcum 2 luni
  • Looks cool but seems crappy

    Bismarck RoblesBismarck RoblesAcum 2 luni
  • Wanted to like this thing, but it's a no for me.

    bennyfactorbennyfactorAcum 2 luni
  • Useless device

    Vasil PetreskiVasil PetreskiAcum 2 luni
  • I still miss Windows Phone. It was different but fast and fluid. I would buy this if they offered their own Windows skin to put over the top! If only Windows Phone had better app support......

    Darth Dorkimus PrimeDarth Dorkimus PrimeAcum 3 luni
  • Brought the phone awhile back love it

    Danny zeccaDanny zeccaAcum 3 luni
  • I just bought one.

    Luis GonzalezLuis GonzalezAcum 3 luni
  • VEEEERY EXPECTED FIASCO! ....quarter kg smartphone with no camera for 1400$ ))

    Bogdan RiaboshtanBogdan RiaboshtanAcum 3 luni
  • Great concept, poor execution. I hope Microsoft watches these videos because there's a lot of potential in this. I'm even saving right now to buy the next model.

    Jack LanJack LanAcum 3 luni
  • magnesium would have been better

    jonjonAcum 3 luni
  • if microsost loaded it with their entire Apps for free? perhaps this will be a big hit. if its only outlook and onenote. no one will but it.

    Samsun and ISamsun and IAcum 3 luni
  • Excellent video and review. I simply *love* the external design of this thing. Even with some of the pain points noted in the review, I kinda really really want this phone - for all the features *besides* being a phone. I'm not going to get one though as I agree that work still needs to be done to get it closer to greatness - and especially not at $1400. If a version 2 comes out that addresses most of these issues and is cheaper (in price) the I'd definitely get one... or even two.

    Brad BurnsBrad BurnsAcum 3 luni
  • Good Choice: Using Android instead of Windows system is the most important decision they ever made

    Xiaotong LiXiaotong LiAcum 3 luni
  • If it had an apple logo on it people would celebrate it ;-)

    RolandRolandAcum 3 luni
  • Pokemon Go ?

    Review TherapyReview TherapyAcum 3 luni
  • I'm sick of reviewers complaining about bezles.

    WhawpenshawWhawpenshawAcum 3 luni
  • Not a practical device. Good for reading. Do not see how productive as it is cumbersome to use. If it is running Windows 10. It may be a different story.

    zoedawnzoedawnAcum 4 luni
  • nice mask... outside... near nobody... woke af

    usnavyvet2002usnavyvet2002Acum 4 luni
  • Guysss YOUR VIDEOS ARE AWESOME 👍👍, I have been a subscriber to the verge for the past 10 years, It really puzzles me why your AWESOME channel isn't booming like other newer channels, why haven't you reached 10 million subscribers yet !!!! Anyways, KEEP UP THE GOOD WORK I really like your content it is geniune, unique and of superior quality 👍👍💪💪, FOR YEARS TO COME 😄✋

    Baher WaelBaher WaelAcum 4 luni
  • The whole thing seems completely useless to me... It can't do the things my smartphone can do and for the things it can do I already have a regular Surface device which does those things a lot better. Making me wonder why anyone would bother with this?

    ShelLuserShelLuserAcum 4 luni
  • I LOVED my Windows Phone. Now I want an Xbox phone. Built in controls. Make it happen Microsoft.

    SkyHighGam3rSkyHighGam3rAcum 4 luni
  • Terrible

    biblo 3222biblo 3222Acum 4 luni
  • Its not a phone, its not a tablet, its a diary. 20 years old

    biblo 3222biblo 3222Acum 4 luni
  • 1400 dollar no thanks i can get an LG v50 for about 500 keep it microsoft

    aak aakaak aakAcum 4 luni
  • 1. Put stylus 2. Reduce up and bottom bezel 3. Improve camera from "really bad" to "just fine"

    Syamsul MustaqimSyamsul MustaqimAcum 4 luni
  • Microsofts windows logo outside Googles android os inside Damn it mucrosoft..Just make windows os

    ASD BEFASD BEFAcum 4 luni
  • Dieter is national treasure.

    Michael MillerMichael MillerAcum 4 luni
  • "Google could do some work to make this easier for Microsoft." Google: "We'll get right on that! LOL"

    Jayyy ZeeeJayyy ZeeeAcum 4 luni
  • It's a lot better than the first galaxy fold was, the second or third one should be great 🤘

    JamielolJamielolAcum 4 luni
  • It’s always funny watching consumer focused reviewers trying to review genuine business phones 🤣😂 He probably wouldn’t even know what Microsoft Dynamics or Power Apps is

    Boutros ZallouaBoutros ZallouaAcum 4 luni
  • I won't be, I will buy Z fold 2.

    Kui GaoKui GaoAcum 4 luni
  • the verge reviews tech... oh boy

    dan8t6dan8t6Acum 4 luni
  • This is a 2.8Ghz Snapdragon 855 with 6G of RAM, 48MP camera for over $1400. Let me remind you that for just $1000, you can afford yourself a high-tier phone with over 12G of ram and much better spec than this phone. It's also a very fragile phone and while duo-screen is becoming a hard-launched trend having face multiple failures if we look at Samsung Z fold. This one won't be much different for many reasons. Battery lifetime is expected to be short lasting with only 3800mah for 2 screens. The 'hand-held' experience may radically be a negative factor for apps that doesn't support duo-screen and require keep precision and good grip in a horizontal position: Mostly gaming. The only advantage and innovation Microsoft brings on the table is the clever use of the onscreen keyboard pretty much like a re-invented 3DS for android or a wannabe laptop with onscreen feature. Oh also if you're expecting this thing to run windows 10, don't.

    konosuke Saikeekonosuke SaikeeAcum 4 luni
  • haven't seen phone this beautiful

    jon wikjon wikAcum 4 luni
  • (Downbeat music)

    GodKing804GodKing804Acum 4 luni
  • the camera and those ridiculously thick bezels - go home microsoft, you're drunk!

    RomanRomanAcum 4 luni
  • ROlabel reviewer: uhh camera, uhh processor, uhh ram, uhh... End user of Duo: "Wow! Look I'm being evermore productive" Reviewer: What? How did you just do that?

    SkeptoptimistSkeptoptimistAcum 4 luni
  • Not worth it. Do better next year.

    The ObserverThe ObserverAcum 4 luni
  • Coherent review, thank you!

    georgeerhan2009georgeerhan2009Acum 4 luni
  • Dude is the highest quality reviewer around

    KyleKyleAcum 4 luni
  • The idea is nice, but only the blood bound fans would buy it. For 1400euros you can have a damn laptop! Laggy Android? Sorry MS forgot how to program operating system or what? No real camera? If that would be a 700euro device, i would consider it, but this way it will not make any hit on the market again...

    Matej RajčanMatej RajčanAcum 4 luni
  • wearing a mask outside when being alone.... yeah makes sense dude

    Markus SteffenMarkus SteffenAcum 4 luni
  • You could be in a zoom class, and watching youtube at the same time, without the teacher noticing xD

    LooOOooL YTLooOOooL YTAcum 4 luni
  • 2009 - Galaxy phones are too wide 2011 - Note phones are too wide 2019 - Fold is too big and too wide 2020 - 16 people in a space is too many

    Anthony RoundtreeAnthony RoundtreeAcum 4 luni
  • I absolutely love this concept. The only holdbacks for me are the price and working out the Android kinks. It is gorgeous and I love the new take on this site of technology. I hope there is a version 2 with a better price and smoother software, if so I'll be buying it.

    Casey BondCasey BondAcum 4 luni
  • you look like you're in an egg, fire the colour correction guy, looks amateur

    Cristian AbabeiCristian AbabeiAcum 4 luni
  • The Verge deserves so many more subscribers than they have. These production values are so much better than other ROlabel Reviewers in a similar space. And Dieter is easily my favorite reviewer. You guys are literally the only channel I 'Bell'. Love it. Also - I love my Surface Duo.

    SaulsieBerriesSaulsieBerriesAcum 4 luni
  • Withings watch 🥰

    Linas Dirba DarbusLinas Dirba DarbusAcum 4 luni
  • My problem with all this is a simple one: When receiving a call or a text I can't see who's calling or texting unless I have it open all the way with one of the screens on my table which means scratches, a lot of them in the long run. Having a phone that can't tell you who's calling with a glance, it's not really a phone. I get the rest of the functionality and it is beautiful but it's still a utility thing and a utility thing that doesn't do the basic stuff is just not ergonomic.

    Alex PolitisAlex PolitisAcum 4 luni
  • 中国人为什么买不到?

    邓慧莲邓慧莲Acum 4 luni
  • “The camera is bad”...all while taking good pictures lmbo! And who takes pictures at night??? Seriously if you want awesome pictures buy an expensive camera.

    Christina BChristina BAcum 4 luni

    ᚛ V ᚜᚛ V ᚜Acum 4 luni
  • LG did that too

    willoewilloeAcum 4 luni
  • That multitasking lag... It happens sometimes on my Pixel3A too. e.g. open app A, open app B, swipe to app A... app shows up a second and disappeared, and I can see my desktop. Then I'll have to hit the home button, go to desktop, then swipe up to bring out my task view and and launch my app from there. So... could be an Android Pie issue in general?

    The TinkerThe TinkerAcum 4 luni
  • I'm using my duo right now, writing this review and attending a PTA meeting. I have use it as it was intended to be used. I also got the gestures working. I'm not using to replace my camera. Given the pandemic I haven't had time to leisurely take photos. However, for the past two days, I've only had to open my computer once. I feel like becoming a reviewer myself, because most of the reviewers have missed the mark terribly. If you are in a business setting and use the Microsoft ecosystem and zoom, etc. This device has made my life so much easier. If you want to have another phone that has 3-5 cameras to create content. This is NOT the device for you. I could do a real review. Mkb, @unboxtherapy and others have all got it wrong.

    Alan ArnoldAlan ArnoldAcum 4 luni
  • I sure hope Lauren Goode is getting royalty checks!

    Alex WolowieckiAlex WolowieckiAcum 4 luni
  • it's like an two ipad minis... I like it

    Fayez AlsFayez AlsAcum 4 luni
  • I feel it should be a Tablet-Computer hybrid that's mobile. Not a phone

    Cerrome CEOCerrome CEOAcum 4 luni
  • the ui looks terrible. i wish they made that better. so boxy and boring.

    ggAcum 4 luni
  • This is not a phone but a productivity device the needs the Microsoft pen and is better for business applications than social media

    yungdadiyungdadiAcum 4 luni
  • Who else suddenly missed Lauren Goode

    Murshid RavenMurshid RavenAcum 4 luni
  • I think having those waterfall displays on the hinge area might make these dual screen models work much better for media consumption and appear more like a single screen

    FC1032FC1032Acum 4 luni
  • how does it fit your pocket? it's kinda embarrassing

    Mohammad HajbehMohammad HajbehAcum 4 luni
  • this could be the next big thing if they released it when it was finished. first thing i would do is put a sticker over that windows logo...

    Matt HelpsMatt HelpsAcum 4 luni
  • Weird thing according to modern technologies - why the screen is not flexible as on Samsung Fold or Huawei? Where is a good quality front camera? Where is the stylus? - as it is a "Surface" line, they all went with a stylus. And I think some kind of lighting must be present on the back for SMS or alarms (e.g. logo can flashing). But I like the idea, nice try. Probably I'll buy the second version if it will be better than Samsung Note (I need a stylus! :)). And it's overpriced for sure, Market has better devices for this price. I can't imagine what tasks this device can solve for me... a nice book reading? huh?

    ProdigyXAKEPProdigyXAKEPAcum 4 luni
  • What's better than Dieter? Two Dieters!

    belizarius_99belizarius_99Acum 4 luni
  • insufferable. the popped collars say it all.

    Atkins Paints The World!Atkins Paints The World!Acum 4 luni
  • This is my dream mobile.but I can't purchase it.if you have big heart can you gift me this mobile.plzzzz sir complete my dream.

    Digitology GuruDigitology GuruAcum 4 luni
  • Oh VERSUS brings back a lot of memories. Why just why you guys dropped it?

    Harrison NeohHarrison NeohAcum 4 luni
  • Not sure what the point of a phone productivity device is. If you're gonna sit down and get some work done, I feel like you might as well just use a laptop. Forcing yourself to be productive on a phone just due to size doesn't seem realistic. I like the design but an 8" continuous screened foldable tablet that can fit in your pocket would be a much better goal, since it can also be used for large screen web browsing and video watching.

    naircatnaircatAcum 4 luni
  • This is pretty cool. I'm seeing the repairs on this are a nightmare though. The wayyyy cheaper and more practical alternative ... Samsung phones with a HDMI connected second touch-screen, about $200 on Amazon. Samsung mastered windowed Android apps years ago, and now with the DeX desktop its AMAZING! I use a 10" Acer connected to my Note 10+ as a second screen. I even use a bluetooth keyboard gamepad that had a built in touchpad.

    Michael CantatoreMichael CantatoreAcum 4 luni
  • I would not take this device for free!!

    Kodiak and Grizzly BearsKodiak and Grizzly BearsAcum 4 luni
  • Too soft on Microsoft products and way too harsh on Apple products. Watching this on my iPad 6th gen. Remember your review Mr Journalist ?

    jcastilloxjcastilloxAcum 4 luni
  • So, great hardware, questionable internals and ok software. High price, so this is the Pixelbook go phone

    J BaliJ BaliAcum 4 luni
  • I missed videos like this from the verge, thanks guys!!!

    Francisco S.Francisco S.Acum 4 luni
  • It's a thing of beauty.

    Shane Mathew PhilipShane Mathew PhilipAcum 4 luni
  • Nah why complicate your life. This guy cant even like this. But microsoft stock instead

    Frank CFrank CAcum 4 luni
  • Looks very shabby.......compared to fold 2

    Wr ImWr ImAcum 4 luni
  • Not at all

    Wr ImWr ImAcum 4 luni
  • How could you not talk about the speaker...

    HolyBasilHolyBasilAcum 4 luni
  • $1400 yeah theres the first problem

    That BirbThat BirbAcum 4 luni
  • Microsoft bad at software?

    TankQTankQAcum 4 luni
  • You are like the most likable tech reviewer in all of youtube, so professional without being boring, entertaining without becoming a clown.

    chrisgangstachrisgangstaAcum 4 luni
  • This video was one of the most enjoyable things I have watched in a long time on ROlabel. Well done sir!!

    Maximum SoftnessMaximum SoftnessAcum 4 luni
  • Yea I think Microsoft is making a statement with this device, and I think the $1400 price tag demands attention to Microsoft’s vision of what folding phones are. Reminds me of the computers used in Westworld.

    Bailey WildeBailey WildeAcum 4 luni
  • I bought all Microsoft mobile solutions from Windows CE, Zune, Windows mobile... It is enough. Now I won't buy Duo to let Microsoft to succeed.

    Kamerton Audiophile playerKamerton Audiophile playerAcum 4 luni
  • Give us the Surface Solo!!

    LightMagic Image MediaLightMagic Image MediaAcum 4 luni
  • Bezel's is okay with me. Something to hold onto

    RickRickAcum 4 luni
  • Really awesome production on this review, Verge crew. Maybe my favorite Dieter review ever.

    Joshua BerkJoshua BerkAcum 4 luni
  • where it you get the mask? very cool

    J PJ PAcum 4 luni